Ukushita Market is operated by Enlivened Dreams Enterprises in Zambia. Ukushita runs the marketplace, customer support, procurement and delivery service. A store shown in a catalogue may be a Ukushita merchant or may simply be a store whose products Ukushita lists; a listing alone does not mean the store partners with or endorses Ukushita.

We collect account name, phone number and email where supplied; pickup, delivery and billing addresses; location coordinates when you choose to share them; order contents, item descriptions, instructions, receipts, payment status and provider references; messages to support; rider identity, vehicle and delivery records; and device, security and diagnostic information.

We use information to create and secure accounts, show local catalogues, obtain requested goods, calculate and collect disclosed charges, assign and support riders, confirm pickup and delivery, send service messages, resolve complaints and refunds, prevent fraud and unsafe deliveries, meet accounting and legal duties, and improve reliability. We use marketing contact details only where allowed and provide a way to opt out.

For a delivery, Ukushita shares only the relevant name, phone, address, item and instructions with the assigned rider. A merchant may receive information needed to procure or fulfil its item. Payment processors receive transaction data; hosting, maps, communications, support and security providers process data for Ukushita under service arrangements. We may disclose information when required by law or needed to protect people, rights, or the service. We do not sell personal information.

Customers may enter an address or choose to share device location to set a pickup or delivery point. Riders and authorised delivery staff share location only while a delivery shift is active and they have an active assigned delivery. If background location is allowed, the app can continue sharing the rider location while Ukushita is in the background or the phone is locked so customers can follow that active delivery; an ongoing foreground-service notification indicates this tracking. Location sharing stops when there are no active assigned deliveries or the shift ends. Riders can decline background location and still use foreground tracking while Ukushita is open, although live tracking may pause when they switch apps.

Ukushita stores payment status, amount, method and provider references for reconciliation and support. Payment details are handled by the selected payment provider; Ukushita does not ask for or store your card PIN, mobile-money PIN, CVV or banking password.

We keep personal information only for as long as needed for the service, safety, accounting, dispute handling, fraud prevention or legal obligations. When an account is deleted, we remove account credentials, contact details, saved addresses, saved stores and device push tokens, and anonymise the linked customer profile. For open orders, necessary address and delivery instructions may remain available until fulfilment or a related dispute is resolved. For closed orders, delivery addresses and customer instructions are removed where no longer required. We may retain limited transaction details such as order items, amounts, dates, payment references, payout records and dispute or legal records; where possible, these are retained without direct account identifiers. We use access controls, authentication, encrypted transport and operational safeguards. No system can guarantee absolute security.

Subject to applicable law, you may ask to access or correct information, request deletion or restriction, object to certain use, or complain to the Data Protection Commissioner. Requests can be sent to CHOOLWEDM3@GMAIL.COM; we may verify identity and retain records that law requires us to keep.

Ukushita Market accounts and orders are intended for adults able to make a purchase. A parent or guardian should contact us if a child has provided personal information. We may update this policy; the date above identifies the current version.

Contact Enlivened Dreams Enterprises at CHOOLWEDM3@GMAIL.COM or +260965623023.