This page lets you request deletion of a Ukushita account even if you have uninstalled the app. It applies to Ukushita shoppers, riders and business account users.
Submit a deletion request
Use the “Request account deletion by email” button on this page, or email CHOOLWEDM3@GMAIL.COM. You may also call +260965623023. State that you want your Ukushita account deleted and identify the account using the phone number or email address registered to it. Tell us whether it is a shopper, rider or business account. Do not send your password, PIN or payment credentials.
What we delete
After verifying that you control the account, we disable sign-in and delete or anonymise account profile details, contact details, saved addresses, saved stores, device push tokens and other personal information that is not required to be retained. For business accounts, the business owner can also initiate deletion from the app. Rider identity and uploaded verification documents are removed or anonymised where no legal or safety retention requirement applies.
Records we may retain
We may retain limited order, delivery, payment, payout, accounting, dispute, fraud-prevention and legally required records for the period required by law or needed to resolve an existing transaction or claim. Where possible, these retained records are de-identified so they no longer identify you directly. We explain the categories and reason if a request cannot result in immediate deletion of a particular record.
Verification and completion
We may ask for proportionate information to verify that you control the account. We will confirm receipt and complete eligible deletion requests within 90 days after verification, or explain any lawful reason for delay or retention. Deletion is permanent and may remove access to order history, receipts and active delivery tracking.
Contact
Contact Enlivened Dreams Enterprises at CHOOLWEDM3@GMAIL.COM or +260965623023.